ARE RENTALS SANITARY DURING COVID?

• All bedding, pillow covers and tent covers are thoroughly inspected, fully cleaned and sanitized using hypoallergenic, dye-free detergent after every use. Mattresses, cushions, and other decorative items are disinfected and spot cleaned after every use.

• Please check that your guests are not feeling ill or have had contact with someone who has COVID leading up to your event.  

• Please use extra care with your party display.  You will be billed for any damages, stains or missing items.

• We do not service smoking homes.

• If your home has pets, please secure them and do not allow them on mattresses or bedding.

BOOKING FEES & DEPOSITS

• There is $100 booking fee/non-refundable deposit is required at the time of booking to hold your party date. This fee is applied to your final balance and contingent on if equipment is returned in the condition that they were received AFTER the conclusion of the party.  Balance is due 2 days prior to event.

PAYMENTS

• Payments can made via Venmo or by credit card via emailed invoice, web order, or Paypal link. 

UPON PICKUP

• On the day of pick up:  Please have each guest remove their personal belongings prior to our arrival for pickup. We ask that you do not remove any lights or décor, or deflate the mattresses. This way we can assess our inventory and note any repairs or replacements that may be needed. Pickup of the items will take between 30-45 minutes.

• The client is responsible for the security of the equipment at all times during their reservation. Any lost, stolen, broken, damaged or destroyed equipment will be charged to the client at full replacement value. Any damage other than normal wear and tear of property belonging to Young Camp & Glamp will result in a charge if deemed necessary by owner. 

• To avoid damages to our equipment, please try to avoid: food and drink inside and around tents, sharp objects, do not allow the children to jump on the air mattresses, do not allow the children to sit or stand on the tray tables. Please do not have food or drink, slime, nail polish, paint, markers, or make-up in the sleepover area. 

DELIVERY

We deliver within 20 miles of Richland/Kennewick/Pasco. If you are located outside of our range, please let us know. Typically, we will charge a $2 per mile fee outside of the Tri-Cities. We reserve the right to decline due to distance.

CANCELLATION POLICY

A full refund will be granted up to fifteen (15) days prior to the start of the event. Cancellations made 7-14 days prior to an event will be subject to 50% cancellation fee. Cancellations received 7 days or fewer before the event will not receive a refund.

Cancellations made for outdoor party reservations due to weather conditions on the date of the event will receive an 80% refund excluding customization costs. The remaining 20% is non-refundable applied to preparation of rental equipment and we will be happy to credit you for a future party.